Have you gotten into your car after work when an instant traffic report for your commute home suddenly pops up on your phone? If this is not a phenomenon you’ve experienced yet, look for useful insights like these and many others to start showing up on your mobile device out of the blue.
It’s called geofencing, and studies show that this locally optimized approach to reaching customers boasts double the click through rate of normal mobile advertising. If you are a small business owner, you need to get on board with this marketing marvel right away. It’s an easy and affordable solution to engage your customers and grow your bottom line.
(Screenshot credit: Search Engine Land)
Why You Should Adopt a Geofencing Marketing Approach
First of all, with any new and emerging technology, you need to see the evidence to support the hype. Data drives decisions, and in this case, the numbers speak volumes.
- 60% of consumers look for local information on their mobile devices.
- 40% of consumers look for information while on the go.
- 70% of consumers are willing to share their location with you for something in return.
- Secondary Action Rates–meaning people visit a store or take some other additional action after seeing an ad–are more than 2x as likely to occur with location-based marketing.
- Home and trade services rank among the industries that receive the highest secondary action rates.
How Can This Location Data Help Me?
How can you use this exciting and versatile technology in your business? There are many ways you can use geofencing to help increase customer interactions, employee productivity, accountability, and profits, as well as keep your property and assets safe.
The first step is to develop a mobile app that supports this technology. From there, the possibilities are endless. Just look at what ground-breaking steps are being made within businesses who have begun to use geofencing.
North Face Uses Geofencing to Boost Sales with Creative Alerts
North Face is one of the big guns when it comes to outdoor apparel. One of the reasons the brand is so successful is because it’s not afraid to experiment with new technology.
The company recently experimented with geofencing as a means to lure customers to their stores by using push notifications about the weather. Their weather-based geofenced alerts have been quite successful. The company boasts a 79% increase in store visits from customers who receive the alerts, and 65% of those customers make purchases.
There’s a lot you can learn from the marketing team over at the North Face—even if your business is on a much smaller scale. First of all, studies suggest that when a user isn’t surfing the web on his or her phone, he or she is likely to spend 86% of smartphone time using apps.
Pay attention to how the big guys are playing the mobile game—there’s a lot to learn, and in a digital world, your small business can compete. More importantly, don’t ignore a powerful resource because you don’t understand it—learn what’s new, and learn how to apply it to your business.
BMW Uses Geofencing to Offer Quality Customer Service
BMW has also employed geofencing into their mobile business plan—in a rather different manner than most. Where most companies are using geofencing as a tool for garnering consumer attention with flashy promotions, BMW’s use is a little more pragmatic.
BMW incorporates geofencing in their BMW Trackstar and BMW Trackstar Advance services. After the activation of this service, your car’s position is pinpointed every 20 seconds. If the car is moved without the use of its keys, and the car moves out of a designated geofence, it will notify BMW who will then reach out to the car’s owner.
Again, as a small business owner, you can learn a lot from BMW with regard to the customer service potentials of a geofence. You may not have the theft of an expensive car to worry about in your business, but you do have customers who need product protection, communication, and reliability. With about 90% of customers expecting some sort of self-service customer support, investing in the right solution will place your brand in your customers’ good graces.
Walgreens Uses Geofencing as a Means of Customer Retention
Attracting customers is one thing but retaining them is another story entirely. Studies suggest that 83% of millennials connect with brands that appeal to their digital needs, and of that 83%, 62% become brand loyal customers.
Walgreens is using mobile marketing as a way to build trust and eventually promote brand loyalty in its customers through geofencing. Whenever a customer pulls into a fenced location a notification allows the user to open the app without having to look for it. After that, customers can scroll through their account details or view promotional offers.
Clearly the data shows that loyalty programs are a must for today’s consumers. Your business can mirror Walgreen’s direction when you add a geofence to your mobile app.
This specific approach to mobile marketing gives the user an experience of exactly “what they want when they want it” which is a hard feat to achieve in marketing. Service without interruption promotes customer loyalty.
Uber Uses Geofencing for Proactivity
Following the lead of tech-giants around the world, Uber has also delved into using geofences. Uber uses geofences at Los Angeles International airport so that when users arrive at the airport they are notified about the number of cars available to meet their needs. This allows geofences to serve as a means of providing proactive customer services.
If you are in the travel niche, you can learn a lot from Uber’s proactive approach to catering to potential consumers. But, even if you are not in the travel businesses, thinking about ways to let your customers know you have what they need when they need it most is a great way to use the geofencing capabilities of your business’ mobile app.
It’s important to note that 82% of businesses see quality information as the most important component of a customer’s experience. That means that your competitors are looking for ways to provide clients with the information they need. You need to stay competitive, and a lesson from Uber’s proactive geofences can certainly put you ahead of your competitors.
Honeywell’s Geofencing Approach to Going Green
Honeywell’s Lyric is a smart thermostat that uses geofencing to detect the presence of people in the room. It turns the heat on and off depending upon the presence of people in an area so that power can be saved.
People want to make the world a better place. There’s no better way to bring your brand into the limelight than aligning it with a noble cause that does just that—especially since 95% of students say they are less likely to ignore ads or promotions that show a brand’s relationship with a good cause.
If you can set up a geofence to bolster your cause, your business is certain to reap the marketing benefits—and so will your cause.
American Eagle’s Geofencing Marketing Endeavors
American Eagle set its sights on foot traffic to boost sales at its outlet stores. The clothing giant sent customers who entered geofenced outlet mall parking lot notifications and promotions. The incentives led customers into the door of American Eagle vs. its competitors. The result was a threefold increase in purchases.
As a business owner, you can learn from American Eagle’s success in sending push notifications. If you own a brick in mortar store, an incentive when people are in the vicinity is certain to remind them of something they need or want–let them know you have it when they are close. If American Eagle’s efforts show you anything, it is that paired with the right location, technology can minimize marketing legwork while maximizing customers’ responses—thus making marketing campaigns that much more effective.
Simply put, use the data to track your users’ behaviors. Then, build the right type of geofenced marketing campaign, and let your app do the work for you. The data shows it works.
Taco Bell Reaches the Right Crowd with Its Geofence
Taco Bell’s app is a crucial tool in their geofencing marketing plan. Its mobile ordering feature entices users to download it. With the app in place, hungry customers can order from their phones and then simply go pick up their food—no wait.
After consumers have downloaded the app, the restaurant utilizes geofencing as a way of targeting people under 30 years old with push notifications whenever they are in the vicinity of a Taco Bell. A quick reminder that they can order food from their phone and pick it up two miles down the road was a great way to appeal to the “Want it Now” generation.
Taco Bell recognized its consumer base, used the right tools to communicate with it, and showed an increase in their annual sales of 6%.
Marketing to the right crowd is business 101. With the right tools, your small business can send notifications to your customers without breaking the bank. All you need is a mobile app with geofencing capabilities.
In order to keep up with the times, the History Channel has also begun to utilize geofencing in its Foursquare Campaign. This ground breaking idea gives history buffs something they yearn for—historical facts. In order to connect with its viewers, the History Channel setup geofences, so when any user checks into a particular historical location on Foursquare – say the White House of the Eiffel Tower – he or she gets historical facts about the place. The campaign generated a surprising 400 million check-ins.
Again the brainiacs at the History Channel can teach you a lot more than history. As a business owner, you can copy their thinking and use geofences to provide strong competition to similar nearby businesses and attract their consumer base. You can setup your fences so that users going towards your competitors are notified about your businesses promotions so that you can lure customers away from the competition.
It is safe to say that geofencing is powerful and affordable way to reach consumers. As an SMB, your growing business can easily learn to keep up with the big brand competition. Simply paying attention to how their marketing gurus are adopting geofencing into their mobile marketing plans can give you great insights to what your business is capable of achieving.
Any affordable option is worth exploring, and when you build an app equipped with geofencing capabilities, you are setting yourself up to stay current and competitive.
Smartphones are our best friends. We make sure to keep them with us everywhere we go. They allow us access to nearly anything we can think of, the world at our fingertips. It’s not just information that makes smartphones so important, they also allow us to become more productive in our daily lives.
We’ve listed the best apps for increasing productivity.
Microsoft have always dominated desktop when it comes to productivity and their mobile version of Word, Excel and Powerpoint are exactly what you’d expect. Available on Android and iOS, the app offers exceptional file compatibility so that your work is in sync with the desktop version. Users can easily edit and view documents, plus cloud support makes it great for sharing and collaborative working. The free version allows basic functions to be carried out but the paid subscription offers more features.
Previously known as Kingsoft Office, the app offers an all-in-one functionality for word processing, presentations and slideshows. It works with a number of different file formats and its features enable the viewing and modifying of documents. There’s also a tab feature that makes it simple for you to work on a number of documents at the same time. Cloud support is also available for Google Drive, Dropbox and other services.
The Outlook app from Microsoft is the full package—emails, attachments and contacts are easily accessible. The app brings important emails to your attention based on communications and it works with Exchange, Office 365, Outlook.com and many other email accounts.
Workflow is an iOS exclusive that allows you to consolidate phone tasks and apps that monopolize your time. You can organize a ride for your next calendar appointment, save images from a webpage and upload photos to your cloud storage. Create workflows and then open them in the app or create iOS Action Extensions. It allows you to carry out over 200 actions using a number of apps and users can share their creations.
Feedly is a news reading tool that brings together a number of interfaces allowing you to browse news stories quickly and efficiently. You can have topical updates delivered from blogs and websites or add customer subscriptions form sources such as RSS. The app also allows articles to be saved so they can be viewed offline.
Paper by 53
Originally a drawing and notebook app, Paper offers checklists, note-taking and a photo annotation function. It still retains the drawing engine that made it so popular and users can bring checklists, notes and photographs into a notebook system that provides simple organization. Work can be exported in a number of different formats as well.
Quip adds something different to the mobile office sector. It incorporates messaging and collaborative editing into its app so that you can import, create and share documents. As a group you can edit them and the sidebar allows you to speak to colleagues or friends. Importing documents is simple using multiple cloud services and exporting documents in many different formats is also available.
This bulletin board app is easily customizable and helps you and your team create to-do lists, notes and much more. Lists are created and are filled with cards, which are tasks, ideas and/or images that can be dragged and dropped between steps. Sharing with other users is simple and they can add their own comments and assign tasks.
Possibly the most popular cloud storage service, Dropbox’s app offers sharing and storage solutions (of course it does). It allows you to store your files online and they can be accessed from anywhere. Files can be shared for collaborative working and new files can be uploaded anytime, and they will sync with other devices.
On your marks… get set… wait. Jumping the gun on mobile app marketing and launching is costly. Launching your app from the start line before you’re limbered up, well-trained and ready to go is a sure-fire way of ensuring your app never makes it to the podium. If you’re looking for your app to be a successful one you need to consider all the common pitfalls and ensure that you don’t fall foul of them. The reputation dent that a poor app can cause is not worth it: Mistakes cost.
Mobile apps are a rapidly growing and changing market. What worked six months ago is potentially out of date now. Amobi Apps have done the homework for you. We’ve got your training schedule in top shape so that you can avoid the common mobile app marketing mistakes, and race to the finish line knowing that success is waiting. Apps are now our favorite tools of consumerism. Whether your app is aimed at increasing shopping functionality, communications, socialization or decision-making: Getting your marketing strategy right matters.
Be a Social Media Buddy – Make Friends and Use Them
You know your business better than anyone, and hopefully you know your consumer base too. You know if you’re being viewed by a raft of geeks who love their stats or the cool kids who want to know what’s in. Your Social Media voice needs to adopt a persona to match in order to effectively market your mobile app to the right clientele.
Hopefully you’ve already got a working and productive Social Media presence that you can utilize. If not, get one going and get the word out. Social Media is going to spread info about your app so it makes sense that you’re in control of it. By utilizing your own Social Media network to promote the app in advance of its launch you can entice those who already love your brand and your business to be ready and waiting in the wings ready to hit download as soon as they can.
We all love a bargain. You can use Social Media to offer incentives. That way, when you’re ready to launch, you’ve already got a customer-base ready to jump on the bandwagon. Incentives can be anything from extra lives in games, coupons for money off, or reduced in-app purchases.
Importantly, social media is going to come into play with reviews. Social proof matters where apps are concerned. Link positive reviews back to your Social Media and you set up a wonderful perpetual cycle of app love.
Hop from Social Media to Microsite
A microsite is a web page or group of webpages that is set up with an express and specified purpose separate from your main website. An ideal mobile app marketing strategy is to promote your upcoming app using a microsite. This enables you to give more info in a user-friendly way whilst targeting the right audience. By linking this across from your Social Media campaign you achieve a holistic approach that sells.
The microsite will increase your app’s visibility in a simple, benefits-driven, way. You may include such things as a video showing the app in use, or screenshots showing the app’s functionality. Importantly, there should be a link ready and waiting to be clicked for download.
Manage Expectations – Be a Salesperson with Integrity
Seriously. It is possible to do both, and it’s in your interests. If you make wild claims about what your app can do and don’t deliver on that promise you’re going to lose out, and lose out fast. App users aren’t known for giving app manufacturers second-chances. You’ve got one shot at getting this right. So…manage expectations.
Be truthful about your app’s capabilities whilst identifying its Unique Selling Point. Highlight the benefits of your app but don’t make unrealistic claims. You will be found out, and it won’t be pretty when a flood of poor reviews is tumbling down on you. Therefore, we strongly recommend including images and screenshots of your app in your marketing. Whet the appetite and let users have an insight in to what they will get.
And don’t treat your app as a mini-desktop. A mobile website is not an app. An app is an app, use it as such and market it according to its genuine capabilities.
Get on board with a new acronym: ASO
The chances are you have a vague idea about spiders crawling the web and that Search-Engine Optimization matters. But the new kid on the block is App Store Optimization (ASO). It matters for you and your mobile app marketing approach because the vast majority of new apps are found simply by browsing an app store. You need to be up there in the top search results to maximize return on your investment.
Just because things are never simple, ASO varies from platform to platform. At the end of the day you not only need to ensure your app itself is adapted to each different platform (for example iOS or Android), but you need to ensure you’re tailored to the specific ASO of the different platforms. This involves a delicate mixture of keywords, driving and encouraging reviews, and straightforward popularity.
Downloads are Great, But Retention is Better
Don’t just aim for downloads. Although downloads are a key and driving part of the app’s success, for real long term benefit your mobile app marketing strategy needs to be geared towards retention: keeping the users you’ve got, and importantly, getting them hooked into using your app. The marketing strategy therefore needs to address the lifetime value of an app by accurate interpretation and utilization of Analytics Data to ensure the app is of ongoing value. You need to use engagement mechanisms such as push notifications, subscriptions and in-app purchases to continue to make a difference to your bottom-line beyond download.
Go for Gold – Hone Your Mobile App Marketing
By addressing each of the above issues in your mobile app marketing strategy, before the fire of the gun, you can be sure that you’ll gain your place on the podium for app success. Apps can be invaluable for driving business success and growth, but they can also flop pretty easily, so don’t let that be your one. At Amobi Apps we’re the experts so you don’t have to be. Avoiding app marketing pitfalls is second nature to us. We’re here to make your app the app to have in the most hassle-free way.
What is a push notification and how is it different from a text message? Texts and push notifications are so similar that it can be tempting to lump them together and treat them the same way. They both arrive on a user’s mobile device, they both have to fit within tight character limits, but they both have average open rates that are over 90%.
So, why would anyone argue that push notifications are better?
Well, one consideration is cost. Many users do not have unlimited texting plans and will wind up getting charged for each text message you send. This can irritate users and lead them to look at your message negatively. Or, they may opt-out of future messages altogether, which is bad for business.
The same is true on the business end as well. The cost to send out a massive amount of texts is relevant for many businesses, especially small ones, depending upon what service and platform are used to blast out messages. Push notifications, in contrast, are unlimited and totally free when you build and manage your app using Amobi Apps!
The opt-in / opt-out dynamic also favors push notifications, when it comes to user attitude. Users have total control over which apps send them notifications, and may even specify which types of notifications they want from each app. Text messages, on the other hand, often come unsolicited. In fact, due to the sale of phone number lists between companies, some users may receive spammy texts from time to time and view SMS as a lower-quality messaging channel.
Push notifications also increase engagement with your app and improve user retention rates. Thus, not only can they help drive activity on the topic of your message, they also help increase the returns you see from your app. Push notifications serve double duty and offer a number of benefits at once.
With Bizness Apps, we also enable you to send custom messages to your customers that entice them to come back into your business. For example, you can send a beautifully designed push notification message in seconds offering people 10% off their dinner within the next hour if things are slow during certain business hours.
This not only helps bring in new customers, but can help attract loyal customers back into your establishment. The return on investment here is absolutely staggering for a small business.
So what is a push notification? When a user gets a push notification, it’s a message from a company they know and want to hear from. And from a business standpoint, the cost couldn’t be lower. Considering their effectiveness and ability to address a number of goals at once, we find push notifications to be just as good as, if not better than, text messages. (Of course, there’s no reason not to employ both in your marketing strategy, but if you can use only one, we know which one we prefer.)